Question 1

Is it free to  create an Objects and Order account?

Accepted Answer

Yes! It's free to [**Sign up**](https://objectsandorder.com/sign-up) and create an Objects and Order account.

Question 2

Can I try the Objects and Order system to see how it works?

Accepted Answer

Yes! To add up to 100 of your own objects, start a Base and try it free (no credit card required). Create and customize Blueprints, and add object data and files. You can also create Exhibitions and Modules.

Question 3

Can I create an exhibition without a subscription?

Accepted Answer

Yes. You can create up to 3 exhibitions. Start a Base (no credit card required), add up to 100 object records, and start building exhibitions.

When you're ready to publish, start a Base subscription.

Question 4

My arts and culture organization uses a legacy Collections Management System (CMS). Can I still use Objects and Order?

Accepted Answer

Yes, absolutely!

Objects and Order helps you do what you wish your Collections Management System (CMS) could do: create online exhibitions and digital projects, streamline object workflows, and organize all the knowledge created around objects, across departments, that just doesn't "fit" in a traditional CMS.

Create a Base with up to 100 objects and try it for free (no credit card required).

Question 5

What is the Dashboard?

Accepted Answer

The Objects and Order Dashboard displays Bases you create or of which you are a member, news and updates, and system guides.

Question 6

What is a Base?

Accepted Answer

When you create a Base, you're creating a space for organizing objects and creating and sharing digital exhibitions.

There are four Base Levels (01, 02, 03, and 04). Every Base begins at Level 01, which is free for up to 100 objects (no credit card required).

When you create a Base, you are the Base Owner. If you decide to start a subscription to the Base, you can invite Base Members to collaborate.

Learn more in our [**Base Basics**](https://objectsandorder.com/resources/guides/base-basics) guide.

Question 7

What is a Blueprint?

Accepted Answer

A Blueprint is a purpose-built, custom form for object data.

You create and customize Blueprints for types of objects, exhibitions, projects, and groups of objects. When you set up a Blueprint, you’re setting up custom form fields for the object information you want to see.

You can begin with a template and then add, update, and rearrange fields.

Learn more in [**Art of the Blueprint**](https://objectsandorder.com/resources/guides/art-of-the-blueprint) and [**Setting Up Blueprint Fields**](https://objectsandorder.com/resources/guides/setting-up-blueprint-fields).

Question 8

What is a Digital Exhibition?

Accepted Answer

A digital exhibition is a curated online experience that brings together your objects, interpretive content, and media to tell compelling stories.

Learn more about setting up, creating, and publishing exhibitions in these guides: [**Setting up an Exhibition**](https://objectsandorder.com/resources/guides/setting-up-an-exhibition), [**Creating an Exhibition**](https://objectsandorder.com/resources/guides/creating-an-exhibition), and [**Publishing an Exhibition**](https://objectsandorder.com/resources/guides/publishing-an-exhibition).

Question 9

What is a Module?

Accepted Answer

A Module is an engaging digital content feature that you create and customize using your object data, content, and media.

We currently offer six types of Modules: **Featured Object**, **Slideshow**, **Objects Viewer**, **Comparison**, **Data Points**, and **Timeline**.

A Module can be shared via a URL (which can be password protected) or embedded on your own site with a short line of code.

For more on Modules, see [**Creating a Module**](https://objectsandorder.com/resources/guides/creating-a-module) and [**Sharing a Module**](https://objectsandorder.com/resources/guides/sharing-a-module).

Question 10

Do you offer APIs?

Accepted Answer

Yes, API access can be added to a Base subscription for an additional monthly fee.

Question 11

How do I add objects?

Accepted Answer

To add a new object to your Base, click or tap the + icon on the Objects page. Give the object a title and select a Primary Blueprint. You can also add data for a group of objects via CSV. See [**CSV Guidelines**](https://objectsandorder.com/resources/guides/csv-guidelines).

Enter object data into the fields generated by your Blueprint (you can switch Blueprints to enter additional information).

Learn more in the [**Adding Objects**](https://objectsandorder.com/resources/guides/adding-objects) guide.

Question 12

Do you offer data migration assistance?

Accepted Answer

We are always here to help. Yes, we do offer migration assistance. Contact us and let's discuss your migration needs.

We can also help with migration for digital exhibition projects.

Have questions? Get in touch by clicking the blue **Contact us** tab.

Question 13

What types of digital assets can I upload for an object?

Accepted Answer

You can add multiple files for each object, along with captions and rights holder information.

**Image:** jpg (jpeg), png, webp, gif, avif, heic
**Video:** mp4, ogg, webm
**Audio:** mp3, wav, ogg, webm, flac, m4a, aif
**Other Files:** pdf, csv, doc, docx, txt, xls, xlsx, ppt, pptx, pages, numbers, tif, tiff, json, raw, md, heic, ai, psd, indd, aep, prproj, mov

For limits on the number and size of files for Base Levels, see [Pricing](https://objectsandorder.com/pricing).

Question 14

How is object data protected?

Accepted Answer

We take data protection seriously and have implemented multiple safeguards. For backups and disaster recovery, we use enterprise-grade backup solutions. Our systems undergo regular security assessments to ensure your data is protected.

Data is backed up regularly. We create a complete snapshot of our entire system every week. These weekly backups are kept for 14 days. We create a complete snapshot of our entire system monthly. These backups are stored in a separate secure location and rotated every 3 months.

**Point-in-Time Database Recovery**
We can recover data exactly as it existed at any moment from the past 7 days. This protects against accidental deletions or incorrect data changes.

Question 15

What information is displayed in an object’s “All Data” section?

Accepted Answer

**All Data** displays all the saved information recorded for an object across every Blueprint in your Base.

For more information, see [**Navigating All Data**](https://objectsandorder.com/resources/guides/navigating-all-data).

Question 16

How do I download object data from a Base?

Accepted Answer

To download data for an individual object, on the object page, select **Download JSON** from the **Action** menu. To download object data for a specific Blueprint, go to the Objects page. Filter by a **Blueprint**. Then, from the **Action** menu, select **Download**. You will be able download as JSON or a CSV. To download data for a group of objects, go to the Objects page and select objects. From the **Action** menu, select **Download**. You will be able download as JSON. The Base Owner can download JSON data for all objects in the Base on the **Overview** page in **Settings** .

**Please note:** If the Base Owner grants a Base Member permission to access Settings and Export Data, that Base Member will be able to download JSON data for all objects in the Base while the Base plan is active.

Question 17

I’m going to subscribe to my Base. How will I be billed?

Accepted Answer

Your Base subscription will be billed to your Account, and will renew automatically.

You can review invoices and payment history, and update your payment information in the Billing Portal from your Account page. You can view, update, or cancel your Base subscription in **Settings** under **Subscription**.

Question 18

Can I start a Base subscription if I live outside the United States?

Accepted Answer

Currently subscriptions are only available in the U.S. Please check back soon!

Question 19

What permissions can I grant to a Base Member of my Base?

Accepted Answer

You can grant Base Members granular permissions according to their roles in the Base **Settings** under **Members**.

To customize permissions, click the edit icon (the pencil) for the Member's name.

You can toggle on permissions related to Objects, Files, Blueprints, Datasets, Modules, Exhibitions, Tasks, Chat, and Settings. Whenever you need to adjust Member permissions, just update and save.

Question 20

Can I assign roles to my Base Members?

Accepted Answer

Yes. In the Base **Settings**, on the **Members** page, click the edit icon (the pencil) for the Member's name.

You can assign one of three roles. Once assigned, you can customize permissions using the toggles.

**Admin**: By default, toggles on all permissions except **View Subscription**
**Editor**: By default, toggles on all permissions for Objects, Blueprints, and Datasets, and some permissions for Files, Modules and Exhibitions; and allows exporting data under Settings.
**Viewer**: Read only permissions.

Whenever you need to adjust Member permissions, just update and save.

Question 21

How can I transfer ownership of my Base?

Accepted Answer

Please [**contact us**](https://objectsandorder.com/about).

Question 22

How do I cancel a Base subscription?

Accepted Answer

Cancel a Base subscription in the **Billing Portal** from the **Subscription** page in Base **Settings** or from your **Account** page.

Or, click the red **Cancel subscription** button at the bottom of the **Subscription** page in Base **Settings**.

Once you indicate your decision to cancel, you and your Base Members will continue to have access to the Base until the end of the current subscription period (the "Cancellation Date").

Once the cancellation takes effect, for a period of 60 days, the Base will be **Read Only**. During that period, the **Base Owner** can:

- View the Base
- Export Base data and files
- Start a new subscription for the Base
- Delete the Base (and all User Content, Exhibitions, and Modules within)

**Please note:** Any published exhibitions or Modules will be unpublished on the Cancellation Date. After 60 days, Bases with a canceled Base subscription may be permanently deleted.

Question 23

Can I resubscribe to a Base after cancelling the subscription?

Accepted Answer

If you decide to cancel your Base subscription, you and your Base Members will still be able to access the Base until the last day of the current subscription period.

After the current subscription period ends on the **Cancellation Date**, the Base will become **Read Only**. For a period of 60 days, the **Base Owner** will be able to start a new Base subscription.

Please [contact us](https://objectsandorder.com/about) with any questions.

**Please note:** After 60 days, Bases with a canceled Base subscription may be permanently deleted.

Question 24

How do I request that my Objects and Order account be deleted?

Accepted Answer

From your Account page, go to **Request Account Removal** to submit your request.

Question 25

What web browsers are supported?

Accepted Answer

We support modern web browsers. We recommend using the latest version of Chrome, Firefox, Safari, or Edge.

Question 26

What is EXH.CAT?

Accepted Answer

EXH.CAT (from the abbreviation for "exhibition catalog") is our color-coded catalog of US exhibitions. EXH.CAT includes over 16,000 current, future, past, and digital presentations. We’re adding new exhibitions every week.

Search the database by keyword, sort the results, and star your favorites. Check out what's on view or coming up in your city so you never miss a fantastic exhibition.

[**Search EXH.CAT**](https://objectsandorder.com/exhcat)